Shopping Online:
You can shop online anytime on our secure website www.meandem.com/us
+ Simply browse and select the item(s) and size(s) you want to purchase and click ‘ADD TO BAG’
+ Click ‘MY SHOPPING BAG’ (top right hand side of the page) and ensure the item(s) and pricing is correct (including any applicable discount codes). You can continue to shop or browse the site at any time and return back to ‘MY SHOPPING BAG’ when you are ready to purchase. Your item(s) will remain in your bag until purchased.
+ When you have chosen and are satisfied with the item(s) in ‘MY SHOPPING BAG’, Click the ‘PROCEED TO CHECKOUT’ button
+ Select your ‘CHECKOUT METHOD’ (Create/Login to your ME+EM Account or Checkout as Guest)
+ Proceed to follow the very simple prompts on your screen through our secure Checkout process
+ Once your order has been placed successfully, you will receive an Order Confirmation email.
If you are experiencing any problems, please contact Customer Care by emailing enquiries@meandem.com or 1-800-346-3108 (05:00 - 17:30 Mon – Fri + 05:00 – 13:00 Sat). before proceeding with your order.
+ Click ‘SIGN IN’ at the top right-hand side of the page.
+ Click ‘SIGN IN’ if you have already registered with us. Fill in the required fields.
+ Click ‘SIGN IN’ at the top right hand side of the page.
+ Click ‘FORGOT MY PASSWORD’
+ Fill in the required fields and follow the prompts.
You can shop with ME+EM without creating an account. However, when you register with us and log in to your account you will enjoy the following benefits:
+ Track your orders and review past purchases and order history
+ Monitor and review current and previous order statuses including Returns history and updates
+ Receive news about Exclusive Offers, Previews and New Arrivals before anyone else
+ Stay up to date with your Store and Gift Card credit
You will receive an Order Confirmation email once your order has been successfully placed.
Please be sure to check the email address you have entered is correct and if you have not received a confirmation email to check your Spam/Junk folder first.
If you can’t find your order confirmation email, you may check your ‘MY ACCOUNT’>’MY ORDERS’ section or contact Customer Care by emailing enquiries@meandem.com or call us on 1-800-346-3108.
Unfortunately we do not currently offer this service however we are looking to introduce this in the near future.
+ Click ‘THE CIRCLE SHOPPING BAG ICON’ (top right hand side of the page)
+ Click ‘REVIEW BAG AND CHECKOUT’
+ Click ‘PROMOTIONAL CODE’, then enter the Discount/Promotional Code and click ‘APPLY’. Your Shopping Bag page will refresh showing the correct discount price, and a message will appear at the top of the page to confirm if the code has been successfully applied.
Please Note: When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
All of our Promotional/Discount Offers are subject to the below Terms + Conditions:
+ Valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated + Cannot be used in conjunction with any other offer. + Valid for a limited period of time as specified in the marketing communication, they cannot be used outside of that period and previous purchases are not eligible. + They may not be valid in stores unless otherwise stated. + If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund. + Promotional codes are for use by the intended recipient only and proof of entitlement may be requested. + All orders are subject to acceptance and any improper use of promotional codes may result in the cancellation of your order. + Specific offer terms and conditions are provided with each Promotional Code - for specific information relevant to that offer, please refer to marketing material on which it is featured. + All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice. + Orders cannot be amended once placed and promotional codes cannot be applied retrospectively.
If you are experiencing any problems, please contact Customer Care by emailing enquiries@meandem.com or call us on 1-800-346-3108 before proceeding with your order as we are unable to amend orders once they are placed or apply discounts retrospectively.
Unfortunately we cannot amend orders once they are placed. We may be able to cancel your existing order and ask you to place a new order.
Please Note: Once orders are placed, the order is immediately processed LIVE with our warehouse. If an order has commenced being processed, we will not be able to cancel your order and it will be necessary to send your existing order back to us following our Returns Policy.
Under the Consumer Contracts Regulations you have the right to cancel an order from the moment you place it and your right to cancel ends on the 14th day from when your goods are delivered to you, your nominated neighbour or your dedicated safe place. Customers have up to 15 minutes from placing their order to request a cancellation. After this time frame orders cannot be cancelled.
For pre-purchase items, you are able to cancel the order up to 24 hours before the dispatch date stated on the website.
We recommend you email enquiries@meandem.com in the first instance so we can arrange for your order cancellation prior to it being dispatched. Once orders have been placed they cannot be put on hold or amended; single lines from orders cannot cancelled and additional items cannot be added. Only entire orders can be cancelled.
If your order has been shipped or is in transit you will not be able to cancel it before it reaches you. We recommend you return the goods following our Returns Policy. If you choose to cancel your order (instead of following the returns process) you will need to cover the cost of the return shipment, as our Free Returns service does not apply to cancelled orders.
The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain your Proof of Postage Receipt. The reimbursement will be credited without undue delay to the purchaser’s original payment method within 14 days of receipt of the returned goods.
**Please note: Your right to return products does not apply to goods made for your specification, that have been clearly personalized or have not been reasonably cared for whilst in your possession.
If something is missing from your order, in the first instance please check your Shipment Confirmation email and your ME+EM invoice to see if your order has been part-dispatched. The missing item may have been on pre-purchase and will be dispatched at a later date. This information will be visible in the Product Description online. If the missing item is not on pre-purchase please call Customer Care immediately who will investigate for you.
If you find a discrepancy, please contact Customer Care by emailing enquiries@meandem.com or call us on 1-800-346-3108.
We accept Visa, Mastercard, American Express, Maestro, PayPal and Amazon Pay.
All transactions are taken in US Dollars ($).
To help ensure that your shopping experience is safe, simple and secure, ME+EM uses Secure Socket Layer (SSL) Technology. We process all payments using HSBC secure e-payments system. This system ensures that all sensitive information is stored on a heavily encrypted database and protected by multiple firewalls.
If you would prefer to place an order by telephone, please contact Customer Care by emailing enquiries@meandem.com or call us on 1-800-346-3108.
Your chosen method of payment will be charged at the time you place your order. If you have chosen to pre-purchase stock, your chosen payment method will be charged to secure the item(s) and will be dispatched to you as soon as the stock arrives with us.
Please contact Customer Care by emailing enquiries@meandem.com or call us on 1-800-346-3108 if you have any queries.
Prices displayed on the website are exclusive of sales taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total merchandise value, and displayed in checkout. ME+EM take responsibility for all import tax and duty payments prior to the order arriving with you.
To help ensure that your shopping experience is safe, simple and secure, ME+EM uses Secure Socket Layer (SSL) Technology. We process all payments using HSBC secure e-payments system. This system ensures that all sensitive information is stored on a heavily encrypted database and protected by multiple firewalls.
Visit the Shipping page for our current US Delivery services and costs.
US orders are shipped with FedEx.
Unfortunately, once orders have been placed the address cannot be amended. This is due to GDPR regulations in order to protect your details and subsequently your privacy. Please contact Customer Care by emailing enquiries@meandem.com or call us on 1-800-346-3108 immediately and we will cancel your order. You will be able to create a new order with the correct address.
Unfortunately our courier cannot deliver to PO boxes as we require a signature for delivery.
Unfortunately, it is not possible to change your delivery choice once the order has been placed.
The shipper will email and text you full tracking details from the start and during your journey. Please use the waybill number to track your parcels destination.
For any other tracking information please contact Customer Care by emailing enquiries@meandem.com or call us on 1-800-346-3108 and we will provide you with your order’s tracking details.
Please don’t hesitate to contact Customer Care by emailing enquiries@meandem.com or call us on 1-800-346-3108.
US Returns Info
We hope you love your ME+EM purchase. However, if something’s not quite right you can return it for FREE within 28 days of receiving your order. All we ask is that items meet the following conditions:
+ All items are unworn, with all labels still attached.
+ You can return your swimwear as long as they are unworn and any hygiene seals are still intact and all labels are still attached.
+ Returns of jewelry will need to be in their original packaging. Unfortunately, we cannot accept returns of earrings unless they are faulty (Sorry, it’s for hygiene reasons!).
+ Footwear has been tried on indoors to ensure they remain clean, and still have the dust bag.
+ Items are free from marks or stains (you know what we mean, things like foundation stains or deodorant marks).
+ Must be returned new, unused, unwashed, not modified in any way and with all accessories e.g. belts, and in the original packaging with all ME+EM garment tags and labels attached
+ Purchases made from Saturday 16th November will be able to be returned up until Monday 13th January.
Please call Customer Care on 1-800-346-3108 or email enquiries@meandem.com with any questions
If you need a replacement ME+EM dispatch note, please download it here.
If for some reason you are not completely satisfied with your purchase, we offer a Free Returns Service via an easy to use returns portal.
Please note that the below instructions are for US RETURNS ONLY.
For international returns information click HERE
US Returns
Complete the paper returns form that was included in your parcel, indicating the item/s you are returning. Place the completed form inside your parcel.
Click HERE to start your return and enter your order number (starting 5000) and the email address used to place your order.
Select what items you’d like to return and the reason why. This helps us improve to make sure you love your purchase next time!
Choose your returns method:
USPS Drop off - Print at home label
OR
USPS - Drop off - QR code
5. Complete the return on the portal and you will be emailed a ‘Returns Request’ confirmation email with further instructions
6. Your parcel is now ready to be taken to your nearest USPS parcel shop
7. It can take up to 2-3 weeks for your return to reach us from the date of posting using our free returns service. We will send you an email notification once your refund has been processed
8. The money will then clear back to your original method of payment within 5 working days, depending on your bank's processing times.
It can take up to 28 days for your return to reach us from the date of posting. We will send you an email notification once your refund has been processed. Once your return has been received at our warehouse, we will inspect its condition. A confirmation email will be sent to the account holder once the refund is processed. This may take longer during peak and sale periods.
If for some reason you weren’t able to return within the 28 day return window, please contact Customer Care on 1-800-346-3108 or email enquiries@meandem.com who will be able to assist.
We thoroughly inspect all of our products before shipping to ensure the highest possible standards, but if for some reason the product you have received is damaged or faulty, please Contact Customer care on 1-800-346-3108 or email enquiries@meandem.com
If one of your items becomes faulty within 6 months of receiving it, we can offer you a full refund or exchange. Any items that become faulty within 6-12 months may be eligible for an exchange or refund to store credit at company discretion.
Any item(s) returned as faulty will be inspected by our Garment Technician. Any item(s) that are returned damaged as a result of wear and tear will not be considered as faulty and will be returned back to the customer. (Examples of wear and tear are item(s) that are returned soiled, marked or with any stains or perfume odours, material that contains fabric pulls, snags or bobbles or garments washed incorrectly.)
You can register your return and print a returns form by visiting usreturns.meandem.com. You will need your order number and email address, telephone number or zip code to be able to generate your label. You will need to print your label and it will be emailed to you.
Please contact Customer Care on 1-800-346-3108 or email enquiries@meandem.com if you have any other questions.
If you need a replacement ME+EM dispatch note, please download it here.
At present we do not offer gift receipts for online purchases.
If a gifted item is returned for a refund the refund will be made to the original payment method and a confirmation email will be sent to the person who made the original purchase
If the customer requires an exchange of a gifted item, an exchange can only be made for the same item in a different size/color as per the Returns Policy. The exchange will be sent to the shipping address on the original order and an email confirmation will be sent to the person who made the original purchase.
From the 1st of June 2021 we no longer offer exchange orders. Please return your order for a refund and repurchase. If you need any assistance, please contact Customer Care
Yes, you can purchase gift cards in-store. These gift cards can only be redeemed in our US stores (not our UK stores) and they can’t be redeemed online.
US gift cards don’t have an expiration date.
We are happy to exchange or refund unwanted items if returned in perfect, unworn condition, together with proof of purchase. Full-price items must be returned within 28 days, sale items within 7 days.
We do not offer a refund or exchange on items sold as seen.
Please note returns will only be accepted if the tag remains attached.
You can contact stores for a free return label to post your unwanted item(s) back to the store. Stores can email you the label which will need to be printed and attached to the parcel, along with your details so you can be contacted for a refund.
Store purchases can only be returned to the store and cannot be returned to our warehouse.
Yes, you can return your online order to our US store (not our UK stores). Please bring your items into the store, along with your order number and a member of the team will process the return within 24 hours. Your refund will then take 3 - 5 business days to process.
Yes, you are welcome to return a product purchased in one US store to any of our US stores. Unfortunately, you cannot return a product purchased in a US store to one of our UK stores and you cannot return a product purchased in a UK store to a US store.
Yes. If you call the store you purchased the item from, they will be able to create a shipping label for you which they will email you to print out and attach to the parcel. Please remember to include the receipt in your parcel.
Currently, stores cannot place orders over the phone. However, we have a Customer Care team based in our Head Office in London who can place an online order over the phone on your behalf. You can call them on 1-800-346-3180 and their opening hours are:
Monday - Friday: 7am - 5 pm EST
Saturday: 7am - 12pm EST
Sunday: Closed
Yes, the store will hold a product for you for 24 - 48 hours.
Yes, you can call the store and they will be able to tell you the stock levels of different products.
No, currently we don’t have a click-and-collect service for online orders to be shipped to the store.
We welcome customer feedback any time. Please contact Customer Care by emailing enquiries@meandem.com or call us on 1-800-346-3108.
Please visit our Stores page for all information including locations, directions, opening hours and contact numbers.
If the product is “Coming Soon” or due to be “Re-Stocked”, we will display this message in the Product Description. Click ‘Notify Me’ and register your email address. We will send you an email notification when this item is in stock and ready for purchase!
If there is no message in the Product Description, we may be sold out however we do recommend checking with our Customer Care team.
You can find our general sizing and measuring guide under the Size Guide online and at the back of the brochure however for specific garment measurements you can find this by clicking ‘SIZE GUIDE’ on the relevant product page.
Alternatively, you're welcome to contact an experienced member of our Customer Care Team by emailing enquiries@meandem.com or calling us on 1-800-346-3108.
Our clothing is made from high quality fabrics and often require special care. Please ensure you follow the wash care instructions which can be found on the inside seam of the garment or the ‘FABRIC CARE’ section on the relevant product page.
Scroll to the bottom of the ME+EM home page and click the 'REQUEST' button under the 'LOOKBOOK' section on the bottom right hand corner. Please then fill in the required fields and click 'Request a Lookbook'
Alternatively you can contact Customer Care with your Name, Address, Zip code and Phone Number and we will add you to our mailing list.
Please submit your details using the form on this page to unsubscribe from our lookbook. Please allow up to 6 weeks for this request to take effect due to processing lead times with the mailing distribution provider.
Scroll to the bottom of the ME+EM Home Page and enter your email address into the REGISTER field and click ‘REGISTER’.
Scroll to the bottom of the ME+EM email received and click ‘Unsubscribe from this list’.