This Privacy Policy describes in detail who is responsible for the personal information that we collect about you, what personal information we collect, how we will use such personal information, who we may disclose it to and your rights and choices in relation to your personal information.
1. IN THIS PRIVACY POLICY:
1.1 References to we, us or our means FFF+US, Inc., Delaware corporation with a principal place of business at 251 Little Falls Drive, Wilmington, Delaware , 19808 who owns and operates the website www.meandem.com/us (the "Website"). FFF+US, Inc. is wholly owned by our parent entity ME and EM Ltd. and sells the ME and EM Ltd. products under license from ME and EM Ltd.
1.2 References to you or your means the person accessing and using the Website (as defined below).
1.3 References to the Website means the website found at www.meandem.com/us ; and
1.4 Personal information is information that is about you and which identifies you.
For clarity, this Policy does not address the privacy policies or cookies policy of our parent company, ME and EM Ltd., who operates the website www.meandem.com. For information about our parent entity’s privacy policy or practices, please see here.
2. WHO IS RESPONSIBLE FOR THE PERSONAL INFORMATION THAT WE COLLECT?
2.1 We are the controller for the purpose of data protection law, in respect of your personal information collected via the website.
2.2 If you have any questions regarding this Privacy Policy or the way we use your personal information, please contact our Data Protection Officer by emailing data@meandem.com, or call 1-800-346-3108.
3. WHAT PERSONAL INFORMATION DO WE HOLD ABOUT YOU?
Our Website collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information does not include:
Publicly available information from government records.
Deidentified or aggregated consumer information.
The personal information we collect includes information that you provide to us, such as contact information (name, address, email and telephone number) and general information (gender, date of birth, marital status).
We may also collect your marketing preferences or responses to voluntary surveys. To improve our marketing communications, we may collect information about interaction with, and responses to, our marketing communication and activity on our website. Please see cookie policy for more information.
This information may be provided:
(a) In the course of communications between you and us (including by phone, email, and website site tracking).
(b) via our social media pages, other social media content, tools and applications.
We collect personal information that you voluntarily provide to us when registering an account with us, registering to receive our newsletter or catalogue, ordering our products, or otherwise contacting us. We also receive personal data from third parties or other sources.
We use third parties to improve our ability to identify visitors to our website. As part of this service, we may make available identifiers to these third parties including our visitors’ IP addresses, cookies, and hashed versions of email addresses captured from your visit. We, and third parties, use this data to obtain more information about our visitors and reach out to them through other channels, such as email, direct mail and digital advertising.
In particular, and as described under the California Consumer Privacy Act (CCPA), our Website has collected the following categories of personal information from its consumers within the last twelve (12) months:
Category | Examples | Collected |
A. Identifiers. | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. | YES |
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). | A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. | YES |
C. Protected classification characteristics under California or federal law. | Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
| NO |
D. Commercial information. | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | YES |
E. Biometric information. | Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. | NO |
F. Internet or other similar network activity. | Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. | YES |
G. Geolocation data. | Physical location or movements. | YES |
H. Sensory data. | Audio, electronic, visual, thermal, olfactory, or similar information. | NO |
I. Professional or employment-related information. | Current or past job history or performance evaluations. | NO |
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). | Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. | NO |
K. Inferences drawn from other personal information. | Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | NO |
4. HOW DO WE USE THE PERSONAL INFORMATION WE COLLECT ABOUT YOU?
4.1 Your personal information may be used by us, our employees, service providers, and disclosed to selected third parties for the following purposes:
4.2 We work with Ballard Direct to coordinate with third parties who manage marketing databases on behalf of retailers. These third parties include, Abacus, I-behaviour, path2response, Wiland and Oracle. We work with these third party marketing partners for commercial purposes to extend our business into the US market.
If you do not wish to share this information please call us on 1-800-346-3108 or email us at enquiries@meandem.com, you can also contact us at any time to be unsubscribed from any marketing activity.
If you would like to stop all unsolicited postal communications, we suggest that you register with the Mailing preference service (MPS). For more information please visit their website www.mpsonline.org.co.uk
4.4 We may also disclose your personal information to other third parties, for example:
4.4.1 In the event that we sell or buy any business or assets we will disclose your personal information to the prospective seller or buyer of such business or assets;
4.4.2 If we or substantially all of our assets are acquired by a third party (or are subject to a reorganisation within our corporate group), personal information held by us will be one of the transferred assets; and
4.4.3 If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply the agreements concerning you (including agreements between you and us).
TYPE OF THIRD PARTY
Our service providers
Our business partners, suppliers and sub-contractors for the performance of any contract we enter into with you (for example: payment services provider, printing, advertising service providers etc.
Our professional advisers
Including accountants, lawyers and other professional advisers that assist us in carrying out our business activities.
Government authorities and third parties involved in court action
External agencies and organizations (including the police and other law enforcement agencies) for the purpose of complying with applicable legal and regulatory obligations.
5. WHERE WILL WE TRANSFER YOUR PERSONAL INFORMATION?
5.1 We will transfer your personal information to our parent company, ME and EM Ltd., located in the UK, for the purpose of fulfilling order you place through the website.
5.2 We have implemented appropriate and suitable safeguards to ensure that such personal information will be protected as required by applicable data protection law.
5.3 For further information as to the safeguards we implement, please contact our Data controller on data@meandem.com, or call 1-800-346-3108.
6. HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION
6.1 We will keep it until you inform us otherwise.
6.2 Please note that the above retention period may be extended where we need to preserve and use personal information for the purposes of bringing or defending a legal claim. In such cases, we will continue to hold and process your personal information for as long as is necessary to deal with the legal proceedings.
7. YOUR RIGHTS
7.1 You have certain rights with respect to your personal information. The rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights.
8. UNDER DATA PROTECTION LAW, IT IS CONSIDERED A LEGITIMATE BUSINESS INTEREST FOR US TO USE OUR CUSTOMERS' DETAILS FOR DIRECT MARKETING, YOU CAN UNSUBSCRIBE AT ANYTIME BY EMAILING US AT data@meandem.com, OR CALL US ON 1-800-346-3108. YOU CAN ALSO OPT OUT OF THIRD PARTY SHARING IN THE US AT ANY TIME BY EMAILING US AT DATA@MEANDEM.COM, OR CALLING US ON 1-800-346-3108.
8.1 You can exercise these rights using the contacting data@meandem.com.
Right of access to your personal information
You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions.
Right to rectify your personal information
You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.
Right to erasure of your personal information
You have the right to ask that your personal information be deleted in certain circumstances. For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely on for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation.
Right to restrict the use of your personal information
You have the right to suspend our use of your personal information in certain circumstances. For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defense of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.
Right to data portability
You have the right to obtain your personal information that you provided to us in a structured, commonly used and machine-readable format and for it to be transferred to another organization, where it is technically feasible. The right only applies where the use of the personal information you provided is based on your consent or for the performance of a contract with you, and when the use of your personal information is carried out by automated (i.e. electronic) means.
Right to object to the use of your personal information
You have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party) including for profiling; and (ii) if you object to the use of your personal information for direct marketing purposes, which includes profiling to the extent it relates to such direct marketing.
Right to object to decision which is based solely on automated processing
You have the right in certain circumstances not to be subject to a decision which is based solely on automated processing without human intervention.
Right to withdraw consent
You have the right to withdraw your consent at any time where we rely on consent to use your personal information.
9. THIRD PARTY LINKS
9.1 The Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for how they handle your personal information. When you leave our Website, we encourage you to read the privacy notice of every website you visit.
10. CHANGES TO OUR PRIVACY POLICY
Any changes we make to this Privacy Policy in the future will be posted on this page. The updated Privacy Policy will take effect as soon as it has been updated or otherwise communicated to you.
CONTACT INFORMATION
If you have any questions or comments about this notice, the ways in which FFF+US Inc. collects and uses your information described in this Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under applicable law, please do not hesitate to contact us at:
Phone: 1-800-346-3108
Website: https://www.meandem.com/us
Email: data@meandem.com
Postal Address:
ME+EM
Attn: Data Controller
ME+EM, Third Floor,
WestWorks,
White City Place,
Wood Lane, London,
W12 7FQ
United Kingdom
This Privacy Policy was last updated on 25th March 2022.
COOKIES POLICY
INTRODUCTION
1.1 Cookies are small text files stored on your device when you access most websites on the internet or open certain emails. Amongst other things, cookies allow a website to recognise your device and remember if you've been to the website before. We use the term cookie to refer to cookies and technologies that perform a similar function to cookies e.g. tags, pixels, and website analytics tracking. Cookies can be read by the originating website on each subsequent visit and by any other website that recognises the cookie.
1.2 In this cookies policy references to:
1.2.1 references to we, us or our means FFF+US Inc., a Delaware corporation with a principal place of business of 251 Little Falls Drive, Wilmington, Delaware , 19808.
1.2.2 you mean the person accessing and using the Website (as defined below); and
1.2.3 Website means www.meandem.com/us
1.3 The Website uses cookies in order to make the Website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how the Website is used. We also use cookies to ensure that our online adverts reflect the interests of web users.
INFORMATION ON THE COOKIES THAT WE USE
We do not track analytical/performance cookies or functionality cookies without customer consent. Customers must accept the tracking of these cookies by opting in via the cookie banner on the website.
Cookie Type | Description | Use on our Website |
Strictly necessary cookies | These cookies are required for the operation of the Website. If you block these cookies we cannot guarantee access to the services provided through the Website or be sure how the Website will perform during your visit. | We use these cookies to: · Remember your preference as to whether you wish to allow us to store cookies on your device. · Remember selections or information you have entered when you navigate to different pages during your visit, including any items added to your shopping basket. · Remember your preferred geographical region for the Website. |
Analytical / performance cookies | These cookies allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This assists us in improving the way the Website works, for example, by ensuring that users are finding what they are looking for easily. This including Google Analytics, Google tag manager, Facebook tracking pixel and Criteo. | We use these cookies to: · Monitor and provide statistics on how the Website is used. · Help us improve the Website by measuring any errors that occur. |
Functionality cookies | Functional cookies allow the Website to remember choices you make such as your user name, log in details or language preferences, and any customizations you make to pages on the Website during your visit. If you block these cookies certain features and services may be affected and we cannot be sure how the Website will perform during your visit. | We use these cookies to: · Store your preferences, for example whether you wish to view products in a list or a grid. · Remember your preference as to whether you wish to allow us to store cookies on your device. |
2.1 Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
OTHER TECHNOLOGIES
Pixel Tracking
3.1 Certain pages on the Website and our e-mails contain pixel tags (also referred to as web beacons, web bugs, tracking pixels, java tags and clear gifs) that allow us and our advertisers or service providers to:
3.1.1 customize communications that we send to you and content provided to you on our Website;
3.1.2 collect usage statistics on the use of the Website and our e-mails; and
3.1.3 collect statistics regarding the way you use our website and interact with e-mails that we sent to you.
HOW TO MANAGE YOUR CONSENT PREFERENCES
4.1 You can configure the categories of optional cookies by clicking on the cookie settings button below:
Cookie Settings
4.2 You can choose to restrict or block cookies through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org and www.youronlinechoices.eu. Please note that certain cookies may be set as soon as you visit the Website, but you can remove them using your browser settings.
4.3 However, please be aware that restricting or blocking cookies set on the Website may impact the functionality or performance of the Website, or prevent you from using certain services provided through the Website. It will also affect our ability to update the Website to cater for user preferences and improve performance.
This Cookies Policy was last updated on 25th March 2022.