Job Role – Customer Care Advisor 

Reporting to – Customer Care Manager 

About ME+EM 

At ME+EM, we don’t believe that modern women should have to choose between quality and cost;  between contemporary trends and clothes they can actually function and look great in.  Each and every piece is designed to be incredibly flattering, refreshingly functional and to last  forever. Put simply, this is ‘Intelligent style, now and forever’. 

We design everything in-house and go straight to luxury manufacturers ourselves. No third parties  mean no unnecessary mark-ups. It’s the simple reason why we can offer luxury quality for an  accessible price. We are proud to say that ME+EM was the very first luxury brand in the UK to  disrupt the market in this way, paving the way for a new vision of womenswear. 

About the Role 

Due to exceptional and exciting business growth over the last 18 months we are looking to recruit an  experienced Customer Care Advisor to join our passionate and established customer care team. We  are open Monday – Friday from 8.30am- 10pm and 9am- 5pm on Saturdays. The successful  candidate needs to be flexible to cover shifts during these times working 37.5 hours per week.  

About you 

• A minimum of 2 years’ experience working for a luxury retail brand in the customer care  department. 

• Have a genuine passion for fashion and customer service. 

• Confident in working in a fast-paced environment. 

• Confident telephone manner with excellent written and verbal communication skills. • Strong computer and systems skills. 

• Organised with the ability to multitask. 

• Confident at making decisions, prioritising and working autonomously.  

Your responsibilities  

• Provide exceptional above and beyond customer service via various channels, phone, email,  and live chat. 

• Build relationships with customers offering smart solutions to problems. • Provide excellent styling, sizing, and garment care advice.  

• Keep up to date with product knowledge via training, the website, social media, brochures,  store visits and discussions with design, buying and merchandising teams.  

• Visit our stores to feel, touch and try the product to be able to offer first-hand advice. • Assist customers and the department by processing orders, customer returns and tracking  deliveries.  

• Be extremely confident with navigating the website and assisting the customer on where to  find information.  

• Attend regular customer care training.

• Work closely with other departments within the business. 

• Liaise with our warehouse team on a daily basis for updates on customer queries. • Work in partnership with our third-party partners providing updates on stock and orders. • Make recommendations to improve the customer experience. 

Your Rewards  

• 25 days annual leave + 8 bank holidays and a day off to celebrate your birthday • Discretionary bonus scheme 

• Generous Staff Discount 

• Training and Development  

• Various Health and Wellbeing insurances 

• Cycle to Work Scheme  

• Length of Service Award 

• Regular social and wellbeing events  

As part of your role, it is important you operate within ME+EM’s values. At ME+EM we foster a culture of  equality and diversity and fully recognise the positive contribution that each individual can make to the  business. ME+EM are committed to a policy of equal opportunities, shall adhere to such a policy at all times  and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination.  We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil  partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political  beliefs or membership or non-membership of a Trade Union and we place an obligation upon all staff to  respect and act in accordance with the policy. 

To apply for this role please submit your CV to Christina@meandem.com. Please note due to the number of applications we receive we can only reply to those that are  successful to the next stage. 

Job Role – Style Advisor

Reporting to – Store Manager Location – ME+EM Concessions and London Stores Full and part time positions available

About the Role

Due to exceptional and exciting business growth over the last 18 months we are looking to recruit experienced Style Advisors to join our London concessions and standalone stores. The ME+EM Style Advisor will be experienced in providing outstanding luxury service, driving sales and building strong relationships with all clients. 

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About you

• A minimum of 2 years’ experience working for a luxury retail brand.

• Have a genuine passion for fashion and providing outstanding customer service.

Your responsibilities 

• Delivering best in class customer experience 

• Confident in hosting a personal shopping appointment 

• Confident with styling and outfit building 

• CRM and connecting with customers 

• Understanding GDPR and using customer databases 

• Relay customer feedback to Manager 

• Providing customer solutions 

• Awareness of opening and closing duties 

• Contributing necessary insight 

• Handling refunds and client issues 

• Ensure visual merchandising meets standards

• Replenishing stock 

• Reporting missed sales 

• Deliveries & recalls 

• General inventory processes 

• Complying to Covid-19 policies and procedures and ensuring customers are safe and informed

Your Rewards 

• 25 days annual leave + 8 bank holidays and a day off to celebrate your birthday

• Discretionary bonus scheme

• Generous Staff Discount

• Training and Development 

• Various Health and Wellbeing insurances

• Cycle to Work Scheme 

• Length of Service Award

• Regular social and wellbeing events 

As part of your role, it is important you operate within ME+EM’s values. At ME+EM we foster a culture of equality and diversity and fully recognise the positive contribution that each individual can make to the business. ME+EM are committed to a policy of equal opportunities, shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs or membership or non-membership of a Trade Union and we place an obligation upon all staff to respect and act in accordance with the policy.

To apply for this role please submit your CV to zoezipper@meandem.com.

Please note due to the number of applications we receive we can only reply to those that are successful to the next stage. 

Job Title: Assistant Merchandiser

Department: Merchandising 

Reporting to: Merchandiser 

Location: West London

About Us

ME+EM is a fast growing, contemporary womenswear brand driven primarily through online and mail-order channels. We are looking for a dynamic, bright, and enthusiastic individual who is as passionate about our business as we are. This is an exciting time for us, we work in an environment where change and new ideas are celebrated and every person who works here contributes to our future.

Main Duties & Responsibilities  

• Support Merchandiser in all aspects of trading stock and sales across categories 

• Update & maintain WSSIs highlighting risks & opportunities

• Manage delivery schedule and stock intake to deliver optimum stock availability for collection launches, ensuring information is shared with relevant functions in a timely and clear fashion (DC, Customer care, E-com, Stores, Marketing)

• Manage category and returns analysis across all categories & regions

• Produce weekly & seasonal sales, stock & markdown reporting, present opportunities to drive sales & profit

• Manage sizing analysis by region and channel to drive full price sell throughs

• Oversee MAA in managing Intake, store allocations & reporting

• Work with the E-com team to trade the website to optimise sales and profitability opportunity (product availability / images / VM)

• Manage product availability for e-com shoots, identify reshoots and ensure Online imagery refreshed accordingly

Essential Skills & Experience

• 1-2 years experience at AM level

• Highly computer literate (MS office specifically Excel)

• Strong analytical skills & awareness of WSSI management 

• Experience in retail, ecommerce, fashion is desirable

• Must be detail-orientated, deadline driven, and able to multitask with solid organisational and time management skills

• Proactive & highly motivated team player; ability to thrive in a fast-paced environment is essential

Equality and Diversity:

We promote a working environment in which diversity is recognised, valued and encouraged. We acknowledge the multi-cultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility.

Please note due to the number of applications we receive we can only reply to those that are successful to the next stage.

Please email your CV to nicola@meandem.com.