All dollar prices you see are inclusive of duty, so there aren't any surprises at checkout. 

Standard US Shipping  - $15.00

Standard shipping is expected in 4 - 6 business days (subject to customs clearance). Your order will be delivered by FedEx

Express US Shipping - $25.00 

Express shipping is expected in 2 - 4 business days (subject to customs clearance) . Your order will be delivered by FedEx

Holiday Season Delivery Dates:

Last order dates in time for Christmas has now passed.

New Year's Eve:

Last shipping day for FedEx Standard delivery is Sunday 22th December. FedEx Express last day delivery is Monday 23rd December.

US Customs Clearance

Please note that when goods enter the United States from overseas, it is considered an importation and must be cleared by U.S. Customs and Border Protection (CBP). When an individual or company purchases goods from an overseas supplier, CBP considers them the ultimate importer. The ultimate importer's identification number is either the Employers Identification Number (EIN) tax identification number assigned by the IRS or the importer's social security number. Our shipping partner DHL helps to clear the goods at US Customs on your behalf, therefore after you place an order with us, you might be contacted by DHL with a request to provide your identification number. Please note that this is a legal requirement by the US Government for all overseas importations where goods value reach certain clearance parameters and entry types.

PO BOX - We do not ship to a PO box as we need a signature for delivery.

**Please Note: If you would like to ship outside of the US, please visit our UK website. You can do this by clicking on the 'Shipping To' button on the left-hand side of the homepage and selecting 'UK'.

Please do not hesitate to contact Customer Care by emailing enquiries@meandem.com or call us on 1-800-346-3108.

If for some reason you are not completely satisfied with your purchase, we offer a Free US Returns Policy on all Refund / Exchange requests.

All items must be returned within 28 days of receipt of your order with the completed Online Returns Form enclosed, and must be returned new, unused and in the original packaging with all ME+EM garment tags and labels attached.

Please note: returns can take up to 10 working days to be refunded from the date of posting your return, which includes bank processing times. Once your return has been received at our warehouse, we will inspect its condition. A confirmation email will be sent to the account holder once the refund is processed. *This may take longer during peak and sale periods

Once received we will inspect the returned item(s) and providing the order has been sent back as per the ME+EM Returns Policy, we will process your return request within 10 days of receipt of the returned goods and will send you further email notification to confirm this.

Jewelry returns will only be accepted with original packaging. Unfortunately we cannot accept returns on earrings due to hygiene reasons, unless the item is faulty and not fit for purpose. This does not affect your statutory rights. Visit the Returns + Exchanges page for further information.

Please note that while we aim to issue refunds within 10 working days of posting your return, this may take longer during sales and peak periods.

Sale items cannot be returned to store, they must be sent back via our online returns process.

Extended Holiday returns

All orders placed from the 6th November can be returned until the 8th January 2024. All other aspects of our Returns Policy apply.

For orders to the USA ME+EM take responsibility for all import tax and duty payments prior to the order arriving with you. In certain States you will be charged the relevant sales tax at checkout.

To help ensure that your shopping experience is safe, simple and secure, ME+EM uses Secure Socket Layer (SSL) Technology. We process all payments using HSBC secure e-payments system. This system ensures that all sensitive information is stored on a heavily encrypted database and protected by multiple firewalls.

We will deliver the goods to the shipping address that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given and which we will deliver to is incorrect. We will not be responsible for the goods once they have been delivered to the address specified on the order.

**Please Note: If your order is confirmed as lost by the shipping provider and after their investigation process is complete, we will replace your order only. If the items are no longer required please return them to us using the freepost returns label. If the items are out of stock we will process a refund.

You will own the goods once they have been delivered to the address specified on the order and when we have received cleared payment for the goods in full. Until that time then we will retain title to the goods.