All dollar prices you see are inclusive of duty, so there aren't any surprises at checkout.
Standard US Shipping - $15.00
Standard shipping is expected in 4 - 6 business days (subject to customs clearance). Your order will be delivered by FedEx
Express US Shipping - $25.00
Express shipping is expected in 2 - 4 business days (subject to customs clearance) . Your order will be delivered by FedEx
US Customs Clearance
Please note that when goods enter the United States from overseas, it is considered an importation and must be cleared by U.S. Customs and Border Protection (CBP). When an individual or company purchases goods from an overseas supplier, CBP considers them the ultimate importer. The ultimate importer's identification number is either the Employers Identification Number (EIN) tax identification number assigned by the IRS or the importer's social security number. Our shipping partner DHL helps to clear the goods at US Customs on your behalf, therefore after you place an order with us, you might be contacted by DHL with a request to provide your identification number. Please note that this is a legal requirement by the US Government for all overseas importations where goods value reach certain clearance parameters and entry types.
PO BOX - We do not ship to a PO box as we need a signature for delivery.
**Please Note: If you would like to ship outside of the US, please visit our UK website. You can do this by clicking on the 'Shipping To' button on the left-hand side of the homepage and selecting 'UK'.
Please do not hesitate to contact Customer Care by emailing enquiries@meandem.com or call us on 1-800-346-3108.
For orders to the USA ME+EM take responsibility for all import tax and duty payments prior to the order arriving with you. In certain States you will be charged the relevant sales tax at checkout.
To help ensure that your shopping experience is safe, simple and secure, ME+EM uses Secure Socket Layer (SSL) Technology. We process all payments using HSBC secure e-payments system. This system ensures that all sensitive information is stored on a heavily encrypted database and protected by multiple firewalls.
We will deliver the goods to the shipping address that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given and which we will deliver to is incorrect. We will not be responsible for the goods once they have been delivered to the address specified on the order.
**Please Note: If your order is confirmed as lost by the shipping provider and after their investigation process is complete, we will replace your order only. If the items are no longer required please return them to us using the freepost returns label. If the items are out of stock we will process a refund.
You will own the goods once they have been delivered to the address specified on the order and when we have received cleared payment for the goods in full. Until that time then we will retain title to the goods.