We hope you love your new investment piece. However, if for any reason you are not completely satisfied with your purchase, we offer a Free US Returns service. Please note: Online orders cannot be returned to a store, but instead must be sent back via our online returns process. Valid returns will be refunded to the original payment method. Please note that the original shipping fee is non-refundable on returns.

To process your return, please follow the instructions on the card enclosed with your order. By scanning the QR code you will be directed to our online returns portal where you can follow the quick and easy steps.

All products must be returned within 14 days of receipt of your order and must be returned in new, unused, unwashed condition, not modified in any way. All accessories (for example, belts) must be in the original packaging with all product tags and labels attached. Please try shoes on indoors to ensure they remain clean. Shoes must be returned in the dust bag and must be returned unworn. You can return swimwear as long as it is unworn and any hygiene seals are still intact, and all labels are still attached. Returned products must be free from marks or stains (for example, foundation stains or deodorant marks).

Jewellery returns will only be accepted with original packaging. Unfortunately, we cannot accept returns on earrings due to hygiene reasons, unless the item is faulty and not fit for purpose. This does not affect your statutory rights.

It may take up to 14 days for us to receive your return. Once your return has been received at our warehouse we will inspect the returned product(s) and providing the order has been sent back as per our Returns Policy, we will process your return request, which may take up to 14 days from our receipt of your returned Product(s), and will send you an email notification once your refund has been processed. This may take longer during peak and sale periods.

CERTAIN PRODUCTS ARE NON-RETURNABLE, LABELED AS "FINAL SALE" ON THE PRODUCT PAGE. FINAL SALE PRODUCTS MAY NOT BE RETURNED.

RETURNING GIFTED PRODUCTS

At present we do not offer gift receipts for online purchases. If a gifted product is returned for a refund the refund will be made to the original payment method and a confirmation email will be sent to the person who made the original purchase.

SALE

Our sale is Online only. CERTAIN PRODUCTS ARE NON-RETURNABLE, LABELED AS "FINAL SALE" ON THE PRODUCT PAGE. FINAL SALE PRODUCTS MAY NOT BE RETURNED. There will not be any sale stock in our stores. Our sale is subject to further lines being added and for current lines to be further reduced. Unless a product is marked ‘FINAL SALE’ you have up to 14 days of receipt of your order to return your sale purchase. It can take up to 14 days for your return to reach us from the date of posting using our free returns carrier. We will send you an email notification once your refund has been processed. We do not offer exchanges. Once your return has been received at our warehouse, we will inspect the returned product(s) and providing the order has been sent back as per our Returns Policy, a full refund will be issued within 14 days of receiving your returned goods. A confirmation email will be sent to the account holder once the refund is processed. This may take longer during peak and sale periods.

Please Note: Products in the sale are subject to further reductions. We do not reimburse the difference in sale price. In order to benefit from any further reductions, if your full price product is still within the 14 days return period, please return the full price product for a refund and then repurchase the product at the new sale price.

Online orders cannot be returned to our stores, they must be sent back via our online returns process.

Please call Customer Care on 1-800-346-3108 or email enquiries@meandem.com with any questions

If you need a replacement ME+EM dispatch note, please download it here.

If for some reason you are not completely satisfied with your purchase, we offer a Free Returns Service via an easy to use returns portal.

Please note that the below instructions are for US RETURNS ONLY - PLEASE CLICK HERE

We do not offer exchange orders. Please return your order for a refund and repurchase. If you need any assistance, please contact Customer Care.

It may take up to 14 days for us to receive your return. Once your return has been received at our warehouse we will inspect the returned product(s) and providing the order has been sent back as per our Returns Policy, we will process your return request, which may take up to 14 days from our receipt of your returned Product(s), and will send you an email notification once your refund has been processed. This may take longer during peak and sale periods.

If for some reason you weren’t able to return within the 14 day return window, please contact Customer Care on 1-800-346-3108 or email enquiries@meandem.com who will be able to assist.

Please note we can offer a full refund on faulty items purchased within 6 months, or a refund to a gift card for orders purchased within 6 - 12 months at the Company's discretion. We thoroughly inspect all our products before shipping to ensure the highest possible standards, but if for some reason the product you have received is damaged or has a clear manufacturing fault, please contact us immediately. Please take extra care when trying on your garments. We recommend wearing a protective scarf to avoid transferring cosmetics onto fabric and removing all deodorant, fragrances and jewelry.

If you need to return an item that has developed a fault, please contact Customer Care to obtain a pre-authorized return code.

Any item(s) returned as faulty will be inspected by our Garment Technician. Any item(s) that are returned damaged as a result of wear and tear will not be considered as faulty and will be returned back to the customer. (Examples of wear and tear are item(s) that are returned soiled, marked or with any stains or perfume odors, material that contains fabric pulls, snags or bobbles or garments washed incorrectly.)

It may take up to 14 days for us to receive your return. Once your return has been received at our warehouse we will inspect the returned product(s) and providing the order has been sent back as per our Returns Policy, we will process your return request, which may take up to 14 days from our receipt of your returned Product(s), and will send you an email notification once your refund has been processed. This may take longer during peak and sale periods.

Our sale is Online only. CERTAIN PRODUCTS ARE NON-RETURNABLE, LABELED AS "FINAL SALE" ON THE PRODUCT PAGE. FINAL SALE PRODUCTS MAY NOT BE RETURNED. There will not be any sale stock in our stores. Our sale is subject to further lines being added and for current lines to be further reduced. Unless a product is marked ‘FINAL SALE’ you have up to 14 days of receipt of your order to return your sale purchase. It can take up to 14 days for your return to reach us from the date of posting using our free returns carrier. We will send you an email notification once your refund has been processed. We do not offer exchanges. Once your return has been received at our warehouse, we will inspect the returned product(s) and providing the order has been sent back as per our Returns Policy, a full refund will be issued within 14 days of receiving your returned goods. A confirmation email will be sent to the account holder once the refund is processed. This may take longer during peak and sale periods.

Please Note: Products in the sale are subject to further reductions. We do not reimburse the difference in sale price. In order to benefit from any further reductions, if your full price product is still within the 28 days return period, please return the full price product for a refund and then repurchase the product at the new sale price.

If you have any questions, please call Customer Care on 1-800-346-3108 or email enquiries@meandem.com .